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12 economist suntribune transportation thursday june 27 2002 t t si just moved phone 905 4713886 lcome r since 1930 our hostess gifts and information are the key in your new community rrhrr th righmqnd hill garden centre ltd 9056402020 open 7 days a week 443 stouffville rd 2 convenient s side between kennedy mccowo locations stouffville 1 major martercfc were working on customer complaints 407 says mikeadler staff writer ontarios great age of road side toll collection ended in 1926 when the last of the toll houses closed in sarnia the old toll routes had relied on a human sentry hwy 407 which opened in york region five years ago this month does nt have to built under a privatepublic partnership and sold to a pri vate consortium which extend ed it to pickering the highway borrowed technology from the us military its cameras are linked to the atomic clock in boulder colorado and to roadside cabi nets locked alarmed climate- controlled and able to operate if their power fails for seven hours they cannot be fooled by the amateur daredevils who try to slide by them people will tell you if you zigzag and weave or drive on the shoulder they cant catch you said dale albers 407 express toll routes communications manager those are all myths theyre all false the cameras catch any object moving up to 240 kilome tres an hour after a waving curtain of infrared light has staff photorob alary dale albers shown here in the 407s central monitoring facility says the highway consortium has boosted customer service staff to 150 and opened a new call centre measured its height width and weight mr albers explained last week at the 407s headquar ters in woodbridge if a bird was to fly through it would track it and take a picture of it mr albers said the 407 records the license plates of 320000 cars buses and trucks on an average weekday and since the day the late al palladini stood below the pine valley drive overpass to declare it open not a single image has been erased but the spain and quebec- based consortium holding a 99- year lease on the road wants people to know its making improvements particularly in how the 407 deals with cus tomers mr albers said 407 has boosted customer service staff to 150 a 550 per cent increase since 1999 and has opened a new 13600squarefoot call centre he admitted that when the consortium assumed control three years ago customers who called about their bills were in a ridiculous situation waiting time was forever see let page 17 aser llnotjor teet unit105 markham ontario ff woodbine ave gall i9q5 4742093 or visit us at jife till i i 1 h r j 0 1 k inlu jw sswa anagers special amd duron 1 ghz limited quantities 1st come 1st serve 1 ghz duron processor 128 meg 20g hdd 099 1 7 samtron monitor 52x cdrom keyboard mouse 1 year warranty software customers choice not included site mm network hubs cables cards switches printers hp lexmark epson canon cartridges hp lexmark canon epson pc hp ibm compaq clones refreshments all day opening mon fri 95 sat 9430 we accept mc interac amex and maestro coffp custom