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the tribune thursday february 22 1ij asacohsumer in ontario you have the right to make a complaint to avoid problems know the rules before vou close the deal most consumer complaints can be remedied egsuy if the buyer and seller recognize each others rights and responsibilities and use common sense how to make a complaint once you have decided that you have a legitimate complaint heres how to go about making it explain your problem clearly and calmly to the sales clerk if the sales clerk is unable to help you see the manager still no satisfaction send a registered letter to the person in charge include in the letter your name address and tele phone number the name and type of product purchased date of purchase and price paid an outline of your problem and your attempts to solve it copies of i eceipts work orders and any other documentation and what you want the com pany to do about your problem negotiate you may persuade the merchant to exchange your purchase ormake alternate arrangements the business practices act protects you against false mis leading or deceptive represen tations to cancel a contract send a registered letter which states i exercise my right of rescission under section 4 of the business practices act include your reasons for making the request visit the nearest consumer services bureau and the better business bureau for help in preparing letters of complaint or cancellation you are unable to resolve the problem the staff will niediate on your behalf ontario what to do before you buy these simple guidelines will help you avoid many problems comparison shop look at prices guarantees service agreements in several stores check a companys reputation with your local better business bureau ask about the stores policy on refunds and exchanges you may not be entitled to them remember all contractsare binding if you change your mind about a purchase or find a better price elsewhere you are still bound by your signed agreement keep sales slips cancelled cheques contracts copies of ads bills and any other relevant information for further assistance or a free copy of the information bulletin consumer complaints write to consumer information centre ministry of consumer comniercia relations 555 yonge street toronto ontario m7a 2h6 4169631111 frank drea minister of consumer commercial relations williampavis premier safety at work everywhere your iara has safety skills to share and it doesnt cost taxpayers apenny i a p a the industrial accident prevention association is totally funded by business and industry if your company is in manufacturing or retail industries very likely its a member of iapa how does it feel to be part of a world authority on health and safety without costing taxpayers a penny good now get your own moneys worth if you have a need for information or consultation contact iapa today were constantly updating health and safety theory and practice at work at home everywhere industrial accidenrprevention association 2 bloor sireei t 23rd floor toronto ontuio m4w3c2 4169658888 nontroni business fundf0 since 10 1 7 selects win 10 6 stouffville the mens amateur hockey league team of selects acquitted themselves well on saturday night when they downed a team of london all stars 106 at the centre ice arena at victoria park the stouffville boys had reservations about playing three full periods and expected to fade a little in the third their fears were unfounded as they played strongly from start to finish the selects were quick to take advantage of being on home ice and snatched a 31 lead in the first period select goals came from john blair ron arends and mike sacco la the second period the visitors found their skates and quickly scored two goals within 60 seconds of each other this did not faze the selects who managed to net three more before the end of the period bill clemson collected two and paul stalberg added number three for stouffville going into the third it could have been anyones game- the london boys looked perfectly capable of coming from behind and winning this proved to be their best period as they netted three more goals however un fortunately for them the selects did not fade as expected and came back strong to add four more goals ken chupa eric scaife ron graham and ron arends scored for the selects in the last period there was an ex cellent turn out for this game the london team brought a bus load of supporters and everyone appreciated the very fast game and sportsmanlike attitude of the players they showed their ap preciation at the end of the game with a resounding round of applause sports girls hockey results stouffville girls hockey league results for week ending february 18 are as follows junior lions 3 kinsmen 3 lions goals karon brodie 3 kinsmen goals ann marie lacourseare 2 michelle coppins 1 lions assists autumn goslin kins men assists liz brodie 2 sandy hinks 2 gormley 6 laurelea 1 gormley goals leslie roberts 3 sheila mcgreavey 2 allison lowery laurelea goals erin shepherd gormley assists leslie roberts sheila mcgreavey allison lowery lori hogg lauralea assists andrea tricker senior l m 6 lga 2 l m goals cathy mcbeth 4 julie thompson 2 iga goals jackie arnett- gloria mintz l m assists cathy mcbeth julie thompson 2 cheryl morrison 2 mary aubright iga assists bonnie hollingsworth ladles credit union 3 sales barn z credit union goals lyn ferris barb lee lillian cordell credit union assists lyn ferris pattie greet in the senior all stars game stouffville went down to newmarket 41 jo lynn ayotte scored stouffvilles only goal playoff stouffville having lost both their previous playoffs against markham and whitby 21 and 32 respectively the bantam bs will have to be up for their next game against markham at the arena on thursday 22 at 7 pm although they have played well in the play- 5 offs the bantams have just not had that little bit of luck that would have seen them two up at this stage of the game if they lose this one they are out of the run- nine stars stouffvilles mens amateur hockey league team of selects who defeated a london all star team on saturday evening 1 to r back row bill carr coach john mc- dougall ken chupa paul stalberg john blair jim teeter ron arends ron graham frank- kafkun lionel villeneuve bill ormson bill upton coach 1 tor front row steve upton eric scaife jamie copeland tom stevenson rick romanik john tardella mike sacco stouffville a team of junior girls all stars will be playing against a team from st margarets of scar borough at 630 sunday evening the 25th february at stouffville arena the girls play an excellent game of hockey and would like to have some support against the influx of scarborough supporters how about it bowling scores monday night mens tuesday mixed ladies stouffville in the monday night mens bowling league glen jackson rolled a high tripje of 795 other scores were as follows bill dart 723 ken bundy 706 john wilson 702 john van- derligt 698 barry irving 694 robert boake 687 bill cargill 677 larry booth 673 harry burnett 673 byron tuck 672 gary dube 655 participate in canaclas employnrent tax crecut program the employrnentix credit program was introduced by the government of canada to stimulate employment in the private sector in essence were encouraging you to expand your work force by providinga tax break for your business the potential annualtax credit for each new employee is over 3000 and there is no limit to the number of new employees you can hire now by using the experience weve gained so far weve changed the program to make it even more attractive l to is more tax credit the maximum term for the tax credit has been increased from nine to 12 months for each new employeethat means up to 33i more tax credit greater eligibility we have expanded the number and types of businesses eligible to benefit now almost every busi ness thats been operating in canada for a yearor more can join in widerchoice of new employees now almost anyone whos unemployed and registered at a canada employment centre for a minimum of two weeks is eligible a minimum of red tape weve simplified the procedure so you can do thewhole thing from beginning to end with just two singlepage forms for full details on the program contact any canada employment centrecanada manpower centre stouffville lois hartley was on top form in the tuesday night ladies legion fixture when she rolled three singles games of 278 269 and 258 for a high triple of 805 other scores were as follows betty turner 757 286 251 220 edna piette 666 235 221 210 nancy lehman 648 267 217 jean dart 644 247 204 grove633 287i debbie ipattenden 631 279 202 pat ap- pleton 623 234 231 gladys clarkson 618 251 224 haye lehman 611 216 203 ella nichols 606 213 211 anna fretz 603 219 203 barb thomas 232 sadie greenshields 227 aldine sinclair 223 mae budd 217 karen foote 216 bev marshman 213 joanne rennie 210 glenys yorke 207 kathy turner 202 anne jackson 210 in the tuesday night mixed bowling league budfeaverscattered the pins for a high triple of 852 with singles games of 264 343 arid 245 other results are as follows norm dunn 789 254 256 279 rick burrows 775 266 216 293 john nesbitt 631 301 dave cummings619 244 rick hollin 612 203 260 heather mark 606 217 210 randy lee 207 219 ron lageer 215 209 garth good 209 205 barb lee 240 darlene john ston 230 b cumming 227 debbie burrows- 223 4 dianne 4 218 arlene butsori 217 sue bell 212 bertie feaver 207 grietje gray 207 thursday ladies employers can you ignore a possible tax credit of 3000 or more stouffville in the thursday night ladies bowling league doris redquist rolled a high triple of 793 with singles games of 293 242 and 258 other scores were gail hunter 752 218 236 298 marg mclean 746 292 220 234 cathy eriksen 706 313 lois barker 702 285 274 mae daly 650 234 237 audreygibson 649 230 267 marlene grove 648 209 213 226 kathy daniels 642 212 lydia mcphee 636 228 229 elvanewmarch 634 245 221 donna quayle 203 203 judy bond 218 sheila wilkinson 200 marilyn carpenter 222 barb watts 209 gay blunden 268 muriel ohirigsworth 293 joyce sheahan 219 206 barb melhuish 252 shirley caterer 200 grace bulley 214 gladys robertson 228 in the thursday afternoon ladies league game betty hoey rolled a need a change of pace whatever your age cuso offers you two years in a developing country using your skills and contributing to the future you need job experience good health and the ability to improvise and adapt a diploma or degree is an asset but is not essential positions are available for agriculture extension workers horflculturalists farm managers home economists agricultural mechanics and coop development personnel r salaries are not high by canadian standards but do provide an adequate standard of living other rewards include challenge and a new lifestyle in a different culture please write cuso a6 33 saint george st torontoontario m5s 1a1 os on olternotiva cuso emergency vftlnln johns hideaway forced to vacate his mattress and bedding warehouse by february 28th john rather sells cheap than move so no reasonable offer refused all mattresses box springs bunk beds mates beds sold before feb w chesterfield suites dffih feb johns hideaway furniture in markham next to jcanadlan tire hwy 7 phone 2941055 high triple of 812 with singles games of 312 and 301 other scores were as follows jean foley 705 303 235 lois bartlcy 642 269 204 tiny stewart 617 226 223 june hopper 611 238 227 barb hie 601 228 214 over 200 were ev mckay 237 edna lee 226 diane hamilton 227 gaye lehman 221 jean dart 218 j mary moffatt 214 213 andreea corner 225 i 207 grace hollinger 217 200 mildred ash 211 carol smyth 201 joan parcells 217 wednesday mixed stouffville byron tuck played well in the wednesday night mixed bowling league and came up with a high triple of 903 with singles games of 282 315 and 306 lois bartley bettered her previous nights high triple and came home with a 827 and singles games of 246 308 and 273 other scores were as follows howie lockhart 714 209 239 i 266 jim hindle 663 201 241 221 jean dart 672 256 222 grant drewery 631 207 260 tiny mc- vicar611 219208 floyd forsyth 608 232 bill dart 604 200 210 stan crust 216 252 debbie forsyth 230 211 barbara menar 203 chris crust 250 teri pilkey 204 earl crowden 201 r win 16th straight stouffville the souses basketball team came through with their sixteenth straight win of the season when they downed the joseph gould golden hawks for the second time this year jim hill once again i led the scoring with 28 points and don beauchamp and pistol jim fletcher adding 16 and 15 respectively dave connell and randy a barber added 6 apiece with eric button roun- ding the score with two more to give the souses an overwhelming victory of 7333