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New store manager says Satisfaction or money back one reason for Sears success By PAT GUERGIS Examiner Staff Writer Satisfaction or money refund ed is in itself one of the major reasons for the success of the Sears company says Barries new store manager Arthur Stewart Webb Mississauga has been manager of the Sears store at the Georgian Mall for the past month Thats just what it means he said Satisfaction or money refunded Webb says the Sears staff receives introductory training prior to starting work and then an ongoing training program The Webb family will be mov ing to Barrie in mid October At present home is being built for them at Cundles and Sun nidale Road Two sons and one daughter are grown and living away from home now so the Barrie home will be occupied by Webb and his wife Ollie The Saskatchewanborn manager has been with the Robert Simpson ompany for 29 years four years longer than the Simpsons Sears Company of Canada has been in business 25 YEARS Birthday celebrations will be highlighted Jan as Scars celebrates its 25th birthday In the first year the Sears Company did $111 million worth of business This year it will do $2 billion worth We are the f0urthlargesl retailer in Canada and the largest in Barrie Sears is the largest general merchandiser in Canada as the other three are food chains The company has 60 stores in IURONTH Pr With 31 hours notice person in Mctr ropolitan Toronto can rcnt at most anything if he is willing to pay the price Of course little more than days notice is required if per son wants to rent hippopo tamus They cost $5000 day plus $1 mile each way if tlicy have to be transported Canadian entreprcncurs arc making good living renting anything It you want mouse or an elephant well get it for you said Joe rsatti of Ani mal Actors Ltd Elephants cost $1500 day plus the Sliasmilc Canada and this will increase to 62 by the end of 1977 Some 780 catalogue sales of fices serve customers from Vancouver to Newfoundland Webb says the Sears store carries in excess of 25000 dif ferent items Sears operates on centraliz ed buying system with decen tralized selling system which Webb says results in greater autonomy at the local level Of the 65000 crossCanada Sears employees the Barrie store has 449 full and parttime Barrie and area staff employed in 50 departments Our companys policy is toward continued expansion Plans for three to four new stores mainly in malls will be carried out each year CANADIAN PRODltTS The largest percentage of buying for the Sears stores is done in Canada We rely to small extent on ly on imports At least 90 per cent of our purchasing is done in Canada Webb said What is Webbs outlook for the future of the Barrie store The potential market in this area is extremely good We will continue to serve the needs of the community and growing market not just in the city of Barrie but the whole Simcoc region The outlook for the future of retailing is good Im very op tiinistic about this fall in spitc of the political situation in some areas government con trols and the general economic situation Webb said good economic outlook was evidenced by sales in July transport charge To rent lcggy tourctr olc jaguar who is the star the iiiovic Leopard in tlic Snow or acsar the hugc cougar that lounges around in lttl com mercials you must pay rsatti Szioo day Dorothy Ames is another cn treprcncur who finds the rental business worth Wllllt She is in the ItlllvélpHlllt busincss with her General Storc lt startcd whcn she had rcdchcckcd gingham picnic for her lius bands birthday four years ago liveryone canic in turn otltlic century lIIWIlrtlétll whites and Arthur Webb new store manager at Sears goes over some paperwork with secretary lat Mactircgor iii his office in the store at the Georgian Mall Webb says the outlook for the Sears store and retailing in general is good and that he is optimistic about this fall despite thc general economic situation Examiner Photo one of Itorothys clicnts heard about it and askcrl it he could icnt tlic fixings NEVIS IlSt IRIS New York might have at Rent aliioad scricc but loronto has fittllttlilltltty Ir you can Reiitraulack for jittk rabbit said Ron Morrison who rims an executive cscort scrvicc called chtra Runny ic rciit lor purely social purposes said Morrison liir ing wining cocktails llltitllt shows tours of tlic city any such social public function If requested bunny costuiiics are rented for female escorts New coin commemorates Queens iubilee Michele Menard public relations chief for the Royal Canadian Mint lepltlyH the new Canadian 3100 gold coin struck to commemorate the 25th anniversary of the accession to the throne Queen Elizabeth II The coin displayed in Atlanta bears an effigy of the Queen on one Hldt and floral houquct representing the ten provinces and two territories of Canada The larger reproduction on the left is used as guide to identifying each of the floWers AP Photo An escort evening costs $50 plus pos sible $10 for transport whatever the client spend on wining dining etc For more prosaic needs one can rent all manncrof practical things by going to the Yellow Pages for listings moving its akville plant and head office to Milton Ont for aftcrnoon or for unexpected guests cribs high chaiis playpens safety gates for security wlicn babies visit wheelchairs and other medical aids for the liandi capped and house lawn and garden tools for every kind of job from plumbing to pouring oncret and wants to camp cots business notes Slow well into 78 IRI TI Rank of ommercc say aiiadas economic slowdown is it likely to cont time well into 1978 The probability of sluggish economic performance over the next six to nine months is reinforctd by tlic likely slowing in our exports aftcr their rathcr spectacular growtl earlier this year the economists said in thc currcni oni merce Ixading Indicator released Thursday The indicator is an inch of economic performance designed to signal changes in tlic pacc of growth Ilic in dicator declined in June for the third onscciitivc month dropping per cent The newsletter said predicted slowdown lIl tlic lnitul States economic growth during the second ball will have an adverse effect on anadas cxport position Only three of the constitucnt variables of the indicator in creased in June the real valuc of money supply up 207 per cent real value of nonrcsidcntial construction permits tip cent Bell amends shore plan MONIREAL 71 Hell anada has announced plans to ofler its common shareholders revised dividend rcin vustmcnt and stock purchase plan starting Jan 1978 The company applied Wednesday to thc anadian Radio television and lelecommiinications ommission tor ap proval to amend plan introduced in July 197 Shares purchased under the amended plan would be newlyissued common shares rather than existing sharcs purchased on the open market The new plan would also permit fivepercent discount from average market price for shares purchased through rc investment of common share cash dividends If approved the plan would take effect in time to allow re investment of the common dividend payable in January Big Four sales rise DETROIT Reuter New car sales by the Big Four automakers in the United States rose healthy 17 per cent in midAugust led by IIIpercent increase at Icneral Motors the companies reported Wednesday Sales in the Aug 1120 period including American cars manufactured overseas totalled 240076 vehicles rise of 171 per cent from the 204985 sold in the same period year gIndustry analysts said the results show continued strength in the US economy and reflect buying by consumers who post med purchases of 1977 models in hopes of getting goot deal before introduction of 1978 models GM reported selling 136843 new cars in midAugust up 314 per cent from year ago while Ford had rise of six per cent on sales of 04451 vehicles Both companies said they expect the selling pace to remain strong Chrysler reported rise of 51 per cent on sales of 35041 cars while American Motors the smallcar specialist recorded the only decline down 44 per cent on sales of 3741 yehiclos Wheelabrotor is moving OAKVILLE Ont Cl thelabrator Corp of Canada Ltd manufacturers of materials cleaning systems and en vironmental systems for air pollution control says it is Bartoco in share purchase TORONTO CP Galtaco Inc and ltartaco Industries Ltd say they have purchased 15 million shares of Quebec Manitou Mines Ltd approximately 34 per cent of Manitous issued shares Canadian ogrlturo exports the examiner Saturday August 21 e17 rise to record high value in 1976 OTTAWA CP The value of Canadian agricultural ex ports rose slightly last year to record high of $396 billion although lower prices for grains and oilseeds and higher prices for many food imports reduced the overall agricultural trade balance government figures show Canadas balance of trade in agricultural products which had grown steadily to surplus of more than $1 billion in 1975 slumped by 20 per cent last year to $831 million the federal agriculture department says As in other years grain exports dominated the picture But the value of grain exports decreased in 1976 to $24 billion from $26 billion the previous year World wheat prices have tumbled to below $3 bushel from more than $5 bushel in 1975 accounting for the drop On volume basis shipments of wheat and rye declined while barley oats and corn were exported in larger amoun ts MAJOR MARKETS Major export markets for Canadian products last year were the European Economic Community EEC $890 million Japan $778 million the United States $574 million the USSR $361 million and China $144 million Oilseed exports increased in quantity from 1975 but lower prices for rapeseed and Ilaxsced dropped the value of ex ports by 16 per cent to $282 million from $336 million in 1975 The value of live animal exports increased to $120 million last year from $70 million in 1975 The increase due to larger shipments of feeder and slaughter cattle to the US fol lowed the removal of export quotas which had been in place during part of 1975 Meat exports increased by $43 million to The value of dairy exports rose to $606 million from $402 million in 1975 due largely to stepped up marketing of skim milk powder The government was stuck with massive sur pluses following overproduction the previous year Vegetable and potato exports increased by $33 million to $115 million main because of boost in potato shipments to the EEC following drought in Western Europe IMPORTS UP While exports increased slightly agricultural imports rose by eight per cent last year to $313 billion Higher prices for many foods especially coffee and coffee products as well as increased imports of beef veal pork fruits and vegetables accounted for the increase Nearly 60 per cent of last years food imports came from the US totalling $193 billion while the EEC and Australia were other important suppliers Imports of pork more than doubled from the 1975 level but exports mainly to Japan also rose Lamb and mutton im ports rose from $165 million in 1975 to $188 million last year Imports of fruits and nuts rose by 11 per cent to $546 mil lion while the value of sugar imports fell by $231 million in 1976 to $274 million The volume of raw and refined sugar im ported was down by 95 per cent As result of higher world prices imports of coffee were valued at $251 million compared with $168 million the pre vious year although the volume imported decreased by 12 million pounds Imports of grain declined by eight per cent to $121 million with oilseed products registering fivepercent boost in im rItiitiiiists at thc anatliaii Imperial $206 million Business spotlight VANtOtTVICR new Royal Bank branch in poor district Vancouver has raised some suspicions about the banks motives but the bank savs it is an attempt to meet the poor on thcir own ter ms The bank is hopctul this type of branch can reach some of the 20 per ccnt of all aiia dians usually thc poor who iicvcr usc banks Martin Draper branch man agcr said about so pcr cent of its customers liavc iicvcr iiscd bank bclorc and oiic ol tlic prinic purposes of the branch is tocxplaiiibanking We adhere to normal bank ing policy where possible said Draper Any bank has thc sitlnt services but tlic ditfcr ciict here is people dont know undcrstand tliciii lostcrs on the branch wall explain how clicipics are filled ut how bank books work and mm intcrcst is calculated The atmospliirc of the branch is casual with its plants posters and cliildrciis play area thn the Royal dccidcd last year to opcii the branch thris lorica public rclalioiis officir itl tltc SlitII tanada clicmical plant at Iroomcficld ncar Sarnia stands iii sea of Whats on top port levels to $1905 million Drapcr consulted 15 community groups on what was needed and what the bank could offer IVIIRFOME HOSIILIIY Ile said his prime task was overcoming the residents hos tility to big business Jean Swanson Downtown East Side Residents Association secretary said the branch represents the same kind of ripoff that local resident meet everyday The bank said it wanted conr munity interest in the branch she said but refused to let the conununitv set interest rates tubes The alics will hc installcd in thc plant as part of Royal Bank branch in poor section has raised suspicions in Vancouver The idea was for the com munity to choose the color of the curtains But Fumiko Greenway pro gram director for the Strath cona Property Owners and Ten ants Association said the bran ch has been advising customers on financial matters while before many people felt banks were inaccessible Draper said that since open ing last March about $350000 has been deposited in 750 ac counts even though everyone said no one down here had any moncy $200 million petrochemical expansion Ihoto PEs submarine extension cable 003 per cent and new ordcrs in iminufacturing up Ht pcr will stabilize islands power rates SIMMIIHSIIHC Ill ltsbasicallyIittlciiiorctliiin longI cxtcnsioii cord cxccpt that it is niorc tliiiii tit niilcs longaiid wciglis oootoiu llic 12100 incgawiitt subiiia rinc powcr cablc ltllh Prince Edward Island to thc iiiiiii lands rcgional powcr grid and through that to the Oiicbcc and New England power stciiis lhc cablc istlic largest single construction project cvcr un dcrtakcii by the govcrnmcnt It is the oiin cablc of its kind in the world Submarine power cables have been laid many times and irc it fairly clit and tlllttl opcr iitioii similar to the laying of tlictransatlantictclcgraplicab lcs which liiivc liccn tloiic sincc tttio said siilo llalnic an cnginccruig consultant from Montrciil assigned to the project ltatmc said the unique lcaturc of tlic cablc licrc is that the cables were laid in covered trcnclics tricky Job in the last currents of orthiiinbcrland Strait tilllIlII RY CAMERAS Divers and underwater caiii cras wcrc used to guide the plow that preceded the cable ltstlllldlllL plows seen in most fariii litIds except for its largc silc liic cablc is important in this province because total rc liaticc on oil lircd tlicrnial gcn erators has left llC with tlic liiglicst power ratcs in all provinces While those rates will not come down after the cable be comes otxrational they will bc stabilizcd bccause of the mix of power the province is able to obtain The initial power for cable will come troin surplus supplies in New Brunswick tiinately the province will gct five per cent of the power from Hit the Point Lclrcau nu clear plant lhc cablc is owned by the lrincc lidward Island industry department and will be rented on ioycar lease to Maritime lilcctric Ltd piivatc utility ItIl hopcs to use that 111 come to ainort ic the cost of the $32 million project Book publishing has potential in Atlantic area HALIFAX tI There is potential for an expanded book publishing industry in the Atlantic region but if publishers hopc to capitalize on it they must develop the market more energetically says Paul Aiidley executive director of the Association of Canadian lublishcrs Whats most apparent is very considerable increase in the volume of books being pub lishcd by companies that are lo cated here he said in an inter view ii thats not uniquc situ ation lts happening right across anada and its happen ing to considerable degree be cause of federal government programs Aiidley said the problem fac iiig anadian writcrs is not as it once was getting their books published The problem is get ting the published books dis tributed Its important to remember that lot of companies are new publishing firms They dont lave much staff and they dont have much money