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"A Family Tradition for 133 Years" PORT PERRY STAR - Tuesday, May 4, 1999 - 11 Concern with poor service, low water From page 3 excess water in one place based on 100 years of data - snow, water conditions and climatic. Generally we think we're right, but sometimes we're wrong." Estimating the amount of rainfall means the water have the opportunity, he said. Supervisor Harpell explained the balancing of inter- ests relies on forces outside of their control. "We can't replace water in Scugog once it evaporates," he said. The lack of water was a major concern to Mr. Goodwin, and his opinion wasn't swayed by any refer- ence to waterfront property-owners. "The water level is well below what we should be at now, " he said. "As of July last year, the water never reached any acceptable height. We're talking about a two-and-a-half-foot water depth." Mr. Villenuvre says all the water users are to be treated like customers and the goal is still to look at the big picture. "The issues are broad-ranging," he said. "It's not just about boats, but the level to establish for Lake Scugog. " Several people complained about the lack of service at the Lindsay locks, telling Mr. Villeneuvre they com- monly had to search out the staff to let them go through the waterway. When management told the audience they are only required to have two staff on duty at all times at the locks, the crowd burst into a loud outcry. Despite the mandatory staffing, several people recalled difficulty in finding help. Boater Gary McAleer said the staff is usually inside playing video games, while other boaters stated they sometimes get a rude response when they ask for help, with the staff saying it's not their job. Mr. Villeneuvre admitted there are times when the staff needs to be re-trained in their job duties, but told the audience that sometimes they don't see all the jobs that the staff is doing. "In a low-traffic lock situation it's a judgment call. There's a person present if there are problems, but occasionally they'll leave a single person to do the locks. The second won't feel compelled to lend assistance for the first person if they're cutting the grass." Vince Signorello lauded the improving treatment of the boaters, saying "I never thought of myself as a cus- tomer. I always thought that I was there, and they'll have to look after me 'cause I'm there." Mr. Signorello's comment led to other complements about the water services, including the Bobcaygeon locks, with staff that were described as excellent. Although no other meetings are planned in the future, Mr. Villenenuvre welcomed more comments and complaints. "If you don't want to complain to the locks staff, you can sent the complaints to Wayne, Fred or myself," said the superintendent. "We're here to serve, in what we like to think is a non-confrontational way," he said. "It's no good to have hassles with the staff, it's just a matter of finding the right mix. We don't want the staff to bear the brunt of our policies, a lot of judgment things the staff can make and don't make the right way. It's our responsibility." |S VANDI DJ OM Satellite Systems Hwy. #12 Sunderland SALES ¢ SERVICE * INSTALLATION Bell Express. Model #4500 - $299. » Model #3700 - $199. Also - $100 OFF Programming CALL TODAY 1-800-275-9589 managers have to clear out excess water when they For all those bedtime stories... Thanks, Mom! Now here's two more great bedtime stories. This isn't just a chair. It's a chair and a half. And now, we've improved it even more. Now, you have a choice. The Snuggler chair and a half sleeper or the Snuggler chair and a half recliner offer the perfect spot for those special bedtime stories. The recliner offers an ottoman and seat wide enough for two to enjoy. By day, both can serve as the most comfortable seats in the house. At night, the sleeper pulls out into an equally comfortable bee. twin-size bed. Either Snuggler is the perfect | choice when you need more than just a comfortable chair. FE oo fora 1 ff eae dd... de Mother's Day May 9 Storage Ottoman Chair and a half sleeper. Chair and Bring in this 3 ad to receive... 50 OFF o WHEN YOU PURCHASE ANY LANE® RECLINER CHAIR, |] OR SNUGGLER RECLINER OR SLEEPER. Recliners wom ..... 3399 wo Sleepers from ........ *) 09 eb Recliner Chair "Edison" Recliner Chair IMMEDIATE DELIVERY on most recliners. Custom Orders on Sleepers. Ask for details. (Offer expires May 30, 1999) Recliner Your source for Mother's Day Gift ideas... J Chair SETTLEMENT HOUSE SHOPS Casual & Country Home Collections 183 Queen Street, Downtown Port Perry 985-8234 Mon.-Thurs. & Sat. 9:30am to 5:30pm ® Fri. till 9:00pm ® Sun. noon to 5:00pm