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"A Family Tradition for 128 Years" PORT PERRY STAR - Wednesday, May 25,1994 - 17a GM sales increase 14 % An increase of 14 per cent in new vehicle sales for GM of Can- ada in the first four months of the 1994 calendar year is the re- sult of a combination of great GM products and significant improvements made by dealers in the area of customer satisfac- tion, Tom Mason, vice- president of marketing at GM of Canada, said recently. "Over the past several years our dealers have focused on making significant improve- ments to enhance the buying and ownership experience of their customers. Along with great products, this is another key reason for our strong sales showing since the beginning of this year," Mason said. In April 1994, General Mo- tors of Canada truck sales con- tinued to grow, up 11.6 per cent from the same period last year. Despite steady showroom traf- fic, new car sales slipped 6.1 per cent this month, compared to the extremely strong sales of April 1993. Overall, new vehicle sales are up 14 per cent for the 1994 calendar year to date. "One of the most significant initiatives our dealers have un- dertaken is training," said Bob Sowden, GM manager of retail training. "Our surveys indicate that our customers want to deal with a knowledgeable sales staff. Likewise we want our sales people to be the best trained and most professional in the industry, so they can properly match our customer's needs and wants with the ap- propriate General Motors vehi- cle. A new vehicle purchase rep- resents a significant expenditure, so we want to en- sure that our customers are to- tally satisfied with all aspects of their vehicle purchase and own- ership." "In the fall of 1992 GM insti- tuted an extensive training pro- gram for our 4,700 retail sales professionals nationwide. One facet of the program provides salespersons with "hands on" product training, at a site near their dealership. Five full-time instructors travel to 35 loca- tions across Canada, and con- duct 610 training sessions an- nually, to keep sales personnel abreast of the ongoing technolo- gy and design improvements being incorporated into our GM vehicles. The result is approxi- mately 10,600 person days of training yearly," said Sowden. Another initiative designed to enhance on site training, pro- vides dealers with video tapes covering topics such as product comparisons and customer 1in- teraction. Add to this an exten- sive salesperson's handbook, which explains the features and benefits of each vehicle, and the result is a very comprehensive training program. "In order to provide more in- formation for our customers, GM developed two video pres- entations designed for use ei- ther at the customer's home or at the dealership. The tapes -- "GM's Total Safety Systems" and "GM's Total Warranty" -- deal with important issues for today's vehicle buyer, and both have received very positive re- sponses," Sowden said. (ole a 8 2-TA VAN Ml ad d a [ol= WY | oI: 4 UNITED CHURCHES Minister: Rev. Robert J. Le Page SUNDAY, MAY 29 I Port Perry 10am. Moming Worship & Sunday School | Prince Albert 11:30 am. Moming Worship & Sunday School & Nursery Care C Always Available NESTLETON PRESBYTERIAN CHURCH Rev. Wm. Fairley - Minister Service - 11 a.m. Sunday School provided All Welcome Manchester & Scugog Island UNITED CHURCHES Minister Elaine Barber 985-4094 SUNDAY, MAY 29 GRACE U.C.W. SERVICE Joint Service Scugog Island 9:45 a.m. Alea e]3} 4 CHRISTIAN CENTRE WE'VE MOVED 593 ALMA STREET (Old Gerry's Produce Bldg.) Come celebrate Victory & Jesus with us at our services. All this week at Victory Christian Centre. SUNDAY, MAY 29 Come to Victory Kids Club Join the clowns, puppets & special music for a great time of Sunday morning fun. 9:40-10:50 a.m. Ages 4 & up Call for more infor. or transportation 11 a.m. Victory Service Share Group Meetings Tues. & Wed. nights 7:30 p.m. Tues. 7:30 p.m. Youth meeting 7 p.m. Saturday Prayer Prayers for sick at all services. GOD HAS A PLAN FOR YOUR LIFE - STEP INTO VICTORY! For further information call Pastor John Benschop 985-8890 or 985-1346 MYRTLE UNITED CHURCH MINISTER - REV. GLEN EAGLE Service - 9:45 a.m. Sunday School - BLACKSTOCK - NESTLETON UNITED CHURCH REV. DAVID SHEARMAN . B.A., M. Div. SUNDAY, MAY 29 Blackstock 10 a.m. North Nestleton 11:15 a.m. Nursery During Worship SAR [0] 5] ES PRESBYTERIAN CHURCH Minister: Rev. D.A. (Sandy) Beaton SUNDAY, MAY 29 10 a.m. Service 5 Come & Celebrate the Sacrament of the Lord's Supper Church School and Nursery During Worship For further information call 985-3881 or 985-4746 All are warmly welcome PORT PERRY BAPTIST CHURCH A - Oe al (y oo lidyg Ww"? 2210 Hwy. 7A - 985-8681 DAVID S. DANIELS, PASTOR 9:45 a.m. Sunday School 11 a.m. Worship & Jr. Church 5:45 p.m. Prayer Fellowship 6:30 p.m. Worship Service Nursery Available THURSDAY 7 p.m. Bible Study & Prayer 7:30 p.m. - Sidewalk Youth FRIDAY 7:30 p.m. Jr. & Sr. Youth A warm welcome to all Wheelchair accessible GREENBANK PASTORAL CHARGE Pastor, Rev. David Shepherd SUNDAY, MAY 29 Seagrave Sunday School Anniversary Seagrave - 11 a.m. Greenbank and Pinedale Congregations Worship with Seagrave BAHA'I FAITH Baha'i Information Meetings Every Sunday 8 - 10 p.m. 1667 King St., Prince Albert All Welcome. More information call 985-9339 or 985-4582 COLUMBUS COMMUNITY UNITED CHURCH A Community Church For All Rev. Jack Griffen B.A., M.Div. SUNDAY, MAY 29 "The Temptation to Compromise" Welcome to a Community Church for everyone! THE NEW APOSTOLIC CHURCH 180 Mary St, 2nd Floor YOUR LOCAL FAMILY CHURCH - REGULAR SERVICES - Sunday 10:30 a.m. & 5 p.m. Wednesday 8 p.m. For further information call 985-2794 "A Hearty Welcome To All HOPE'CHURCH CHRISTIAN REFORMED FELLOWSHIP 14480 OLD SIMCOE ROAD Prince Albert, Ontario Rev. Ken Van Schelven 985-1014 Song Service: 9:50 a.m. Worship Service: 10 am. Coffee & Fellowship: 11:15 a.m. Worship Service: 7 p.m. Nursery & Story Hour provided Wheelchair Accessible. ry We bave a complete line of wedding stationery to fill all your needs for that special day. Please drop in and see our large display books. ¥ Invitations ¥ Napkins ¥ Place Cards ¥ Announcements ¥ Coasters ¥ Wedding Albums ¥ Thank You Notes ¥ Cake Knives ¥ Matches ¥ Cake Boxes & Purses ¥ Truffle Boxes ¥ Drink Tickets ¥ Wedding Certificates ¥ Garters ¥ Cake Tops ¥ Wishing Wells ¥ Balloons & Pom Poms ¥ Personalized Stationery ¥ Wine Glasses ¥ Plume Pens ¥ Gift Labels ¥ Playing Cards 10% Off Wedding Orders The Port Perry Star 0) 0 (63 DAO) DINAN SI DI 158 Mary Street, Port Perry SlelP EAGT 16 Te) il Ar DES ISIS BIE AO Io ) ] | |