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21 | W aterloo C hronicle | T hursday,M ay 12,2022 w aterloochronicle.ca NOTICE 2022 WATERMAIN FLUSHING PROGRAM -- WEEK 5, MAY 16 TO MAY 20 Flushing watermains is a necessary maintenance procedure that will reduce the number of discoloured water events. This program involves flushing potable water at a high velocity through the watermains. No chemical cleaning agents are being used. WHEN: Tuesday April 19 to Friday May 20 Weekdays only, Monday - Friday during the hours of 8:00 a.m. to 6:00 p.m. WHERE: The area bounded by University Avenue and Westmount Road to the west, Northfield Drive to the north, Conestoga Parkway to the east, and Waterloo/ Kitchener boundary to the south. FLUSHING AREAS WEEK 5: MAY 16-20 May 16 May 17 May 18 May 19 May 20 4AA 4AB 4AC 4AC 4AD 4AE 4AC 4AD 4AE 4AF 4AE 4AF 4AG 4AH 4AF 4AG 4AH If you require additional information or you are experiencing problems, please call 519-886-2310 extension 30277 Monday through Friday between 8:00 am and 4:00 pm. Your understanding and cooperation is appreciated. FREQUENTLY ASKED QUESTIONS: • YOUR WATER WILL NOT BE SHUT OFF • Program schedule will be available to affected area customers via the following: ü Hand delivered notice (daily schedule in each of the weeks) ü Posted on the city's website: www.waterloo.ca/en/living/watermains.asp ü Daily recorded updates at 519-886-2310 extension 30252 (have your street map nearby). • Customers may experience discoloured water in the identified and surrounding areas. The risk of receiving discoloured water is possible at any time during the program; however, there is a higher risk to residents during the day before and day of your watermain flushing. If necessary, you may continue to use your water at all times during this flushing program. However, if you notice that your water is starting to discolour, you should discontinue use, wait approximately one hour, and then allow a cold hard-water tap to run for approximately 5 minutes. We recommend that you do not drink discoloured water. 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"The goal of what we're doing is to really build that circle of care for someone," Bon- dy said. "Once they're housed, we want to main- tain those relationships." Other spaces will be dedicated to med- ical isolation and elevated risk. "If we're concerned about someone's health and well-being, if we're concerned about an overdose risk or suicidal ide- ations, this might be the space and place where we put someone so we can observe," Bondy said. "We've also heard so much about the trauma that comes with doing this work, so we're going have a nice kind of calm, Zen space for the staff team to be able to decom- press and become more centred after a traumatic incident happens." Bondy acknowledged concerns in the local community. "It is a challenging population to serve, and seeing visible homelessness and trau- ma and pain and suffering brings out emo- tions in people," she said, adding that the House of Friendship is maintaining open lines of communication with neighbour- hood associations and businesses."We want to be a good neighbour. We want to make sure this is going to work for every- one."Sliding doors and large windows in guest rooms will be removed and replaced by smaller punch windows, wall infill and corrugated metal siding on the exterior. New heating and cooling systems will im- prove the building's energy efficiency and lower operating costs over time. Other upgrades include higher fencing, secure bike storage and private outdoor gathering areas. Renovations are expected to be complet- ed by fall of this year. In the interim, House of Friendship continues to provide transi- tional housing services for up to 26 men at its former shelter location at 63 Charles St. E. in Kitchener. Many have worked tirelessly to advo- cate for a better care model for those expe- riencing homelessness. This is a first step, Bondy believes. "This is what I hope is the first of many," she said, noting that 75 per cent of those ex- periencing homelessness are males, but that women and youth should also have ac- cess to such triaged care. "I really see this also as an incubation site where we can learn. We're bringing re- searchers in, we're bringing students in. We'll be looking to hire more staff, doing on-site training and bringing more servic- es on board to make ShelterCare happen." STORY BEHIND THE STORY: The House of Friendship launched a virtual, behind-the-scenes look at renovations for its new men's shelter in Waterloo, and the Chronicle followed up for a tour to learn more. NEWS Continued from page 20