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Inspector Francois hears beefs, and performs many other duties , By Debbie Ranney Inspector Roland Francois of the Waterloo Regional Police Department is a man of many functions. Aside from his usual duties in charge of supâ€" port services with the auxiliary police force, the scuba divers, the search and rescue team, Page 22 â€"Waterico Chronicle, Wednesday, November 3, 1976 and the riot squad, Inspector Francois has spent the last 10 months listening to citizens‘ complaints about the police. When a citizen has a . The job of a citizens‘ complaint about the police. complaints officer is someâ€" Inspector Francois listens thing new that just started to their story and gets in 1976. With this new deâ€" them to sign an official partment, people are givâ€" complaint form. Then he talks to the officer and hears his side of it. A final decision about the comâ€" plaint is made by the depâ€" uties and the chief of poâ€" lice. If the complainant is not satisfied with their decision he must take it to the police commission and if he‘s not satisfied there he must take it to the Ontario Po lice Commission and if they can‘t satisfy him he must take it to the Ombudsâ€" man. A lot of the complaints do get resolved at the first level â€" when people comâ€" plain to Inspector Franâ€" cois. "A lot of people don‘t understand the law." Inâ€" spector Francois said and when he explains it to them that sometimes is enough to satisfy the complainant. Warn recipients about phoney investigators Health _ and _ Welfare Canada officials in Toronto have warned Faraily Allowâ€" ance _ recipients _ against telephone _ calls _ from persons who are posing as officials of the department and seeking confidential and personal information. W.A. Wright, Regional Director of Family Allowâ€" ances for Ontario said his office has â€" received _ a number _ of _ complaints concerning such calls. ‘"Generally, the caller identifies himself as a ‘‘Doctor"‘ from the Family Allowance offices. He asks numerous questions of a personal nature â€"â€" such as body measureiments, whether the recipient uses PRECAST CONCRETE STEPS SAVE MESS, FUSS & TIME Add to the beauty. safety and value of your home Reinforced â€" concrete _ Unit Steps can be â€" installed quickly _ without piles of sand ‘and CEémment on paths and lawns The one piece construction â€" avords _ frost heave damage _ Buwit in safety treads protect your farmity 108 sizes in stock Patio Slabs (18"x 18" also 24" x 24" â€" 24" x 30° UNIT STEP OF KITCHENER 1255 Victoria N. 742â€"5531 Open 8â€"6 . Sat 8â€"12 The job of a citizens‘ complaints officer is someâ€" thing new that just started in 1976. With this new deâ€" partment, people are givâ€" en a chance to express their opinion, according to Inâ€" spector Francois. ‘"We hear them out. A lot of people just want the chance to talk. If people are not happy we‘d like to know about it," Inspector Francois said. One thing that Inspector Francois enjoys about his new job is when he can satisfy the people who have complained. "If I can satisfy them then I figure I‘ve done a good job," Inspector Franâ€" cors said. So far this year the inâ€" spector has had to deal with 60 official complaints. The most common comâ€" plaints people have about the police deal with assault. harassment and being wrongly charged. Inspector Francois said that about 10 per cent of birth _ control _ pills and whether the husband is at home,""‘ Mr. Wright said. The caller usually says that he will call back in several days with a report. Mr. Wright pointed out that department officials do not investigate any cases by telephone. "All invesâ€" tigations are done by private contact. In addition, all officials carry identificâ€" ation cards with a photoâ€" graph as well as the official‘s name and capacity within the department,"‘ he said. The federal department asks that any persons receiving such calls contact the department immediatâ€" ely at Toronto, telephone 423â€"6900 The Grand Valley Search and Rescue group from the Galt and Kitchener areas, _ Inspector Francois conâ€" ducts training and orâ€" ganization â€" meetings â€" for Besides listening _ to citizens‘ complaints, Inâ€" spector Francois also has his other jobs to deal with. The inspector is in charge of an auxiliary police force â€" 45 men who look after things like watching the intersections in the Okâ€" toberfest and Santa Claus parades and helping out when extra men are needed. These men work as unâ€" paid volunteers. learn about the Highway Traffic Act, the Police Patrol Act and traffic diâ€" rection. They get sent out with the regular men to get field training. Although not trained by the police department there are other people who help the police. These are the people with citizens band radios. the complaints. are justiâ€" COLOR TV‘s â€" STEREOS FURNITURE GROUPS 3 ROOM GROUPS OF NEW FURNITURE INCLUDES PORTABLE TV â€" 18 PIECES IN ALL SIX PIECE BEDROOM SUITE 26" COLOR TV STEREO COMBO 20" COLOR PORT. pPOMex 10 â€" 10 DAILY â€" CALL NOW 579â€"4140 NO $ DOWN â€" NO PAYMENTS TILL FEB. 77 ON A FARMER JACKS BUDGET ACCOUNT BUY MEREâ€"â€"â€"PAY HEREâ€"â€"â€"INSTANT DELIVERY As for his new job as comâ€" plaints officer, it‘s as he says, "It‘s not the nicest job in the world. I try to do the best I can," and that‘s all anyone could ask. Aside from the auxiliary police force, Inspector Francois also trains 24 scuba divers, arranges poâ€" lice escorts for VIP‘s and he even inspects the bomb detail. o Prior to becoming the inâ€" spector of support servicâ€" es, â€" Inspector Francois was a training officer with the Kitchener Police Deâ€" partment and the Regional Police Department. the Cross Channels from Preston, the _ Canadian Diese! Gypsies from E}â€" mira and Mrs. Gail Taylor and the CB‘s from Hespeler to help the police out. These people were drivâ€" ing around and scouting during Hallowe‘en to help alleviate vandalism. "All these people are a big help to the police," Inspector Francois said. ‘‘They‘re eyes and ears for us." * & Demo & Guaranteed Includes Stand Includes Double 54°" Boxâ€"Matt . â€" Westmount Place Shopping Centre, Waterioo â€" 576â€"5470 in our selection of cross stitch quilt kits, applique quilt kits, quilt patterns, iron on transfers, quilting loops. We have everything to fill your quilting requirements. See our WESTMOUNT WEAVERY Open Daeily 9:30 to 5:30; Thursday & Friday to 9 Open Daily 9: 30 to 5: 30; Thursday & Friday to 9 Preowned & Guaranteed QUILTERS DELIGHT Inspector Roland Francois 649. 219. 671. 355.