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The Canadian Champion, Tuesday, September 18, 2001 -G- FinatUpdat Finally, a bank buit on what people really want - legendary service To Our Valued Customers And Employees This is my last merger update to you, and l'niproud te say that the inptein f the rtsilprti of TD Bank and CianaaTrust is now cmlt. A merger of this size has neyer been done in Canada before, and I'mi proud of the women and men who have worked so hard to make it such a success. The me rger has brought together hundreds of branches, thousands of employees and millions of dustomers. Ail our retail branches, oui telephone and Internet banking services have been integrated, as have ail our products and services. Our two operations are now one, from coast to coast. The Best 0f Both Worlds With our integration, the nmmes '71)Bauk and "'Canada Trst will not bepassing isto bletory. Iisstead, tlsey'1l anchor or new braname. "WD Canas<da Twt", cmiigthe best clensents of both Mnztosand continuing the values and -- practices that have made each of them the financial institution of choice for so many Canadians. Our Employees Made The Merger A Success When we announced the merger two years ago, we re-.committed. to treat our employees with dignity, respect, and above ail, fairness. Since then, they have gone the extra mile, taking extra training and enduring disruptions to, their work and lives to, ensure that any inconvenience to our customers would be kept to an absolute minimum. Our employees are extraordinarily skilled, flexible and loyal, and they have earned. high praise and thanks fromn ail of us. 1 personally thank each and every one of our employees for their contributions. Our Biggest Thanks Goes To You 1 also want to thank you, our valued customner, for your patience and understanding durimg this first critical phase of oui merger. We made some mistakes along the way. Any initiative this complex in a country this vast could neyer be glitch-free. But 1 hope we have resolved any issues quickly, completely - and cheerfully. As we move forward in creating the best retail bank ini Canada, let me say again how much we appreciate youi business and how bard we are working to keep it. Inaproving On Business As Usual Right from the start of the merger, we made a number of commitmnents. We extended our hours, expanded our ABM access, temporarily froze our fees for some services and elim-inated them entirely for others. We did this for the main reason we brought our two institutions together: to build a bank that would flot only look after your money, but look after you as well. We made some other promises back in 1999: to, keep in touch regularly;, to let you know well in advance of any changes to your accounts or your branch; and to respect your good standing, ensuring that your banking history will be recognized as our two operations became one. We aiso promised that we would minimize the impact of oui branch consolidations. Our goai is to deliver the most convenient access for our customers with the least impact on our employees. To that end, some branches must be consolidated or relocated. This process began in March of this year and will continue until 2003. We are also going to be opening new branches, including free-standing branches, as well as ones located in retail stores across the country.. Building A Better Bank - The Next Chapter We promised you a lot, and I'mi proud to say that we delivered on those promises. We brought together two of Canaa' finest financial institutions so that we could move on to the next stage - that is, creating a more comfortable banking experience. Part of that expenience will find us closing gaps brought about by the merger and offering you products and services Usat just were not available until oui two operations had become one. You have my commitmnent Usat better banking can become a reaity for millions of Canadians who no longer have to beliéve Usat ail banks are Use saine. Thank you again. Bd Clark TD Canada Trust oeCanada Trust