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12-The Canadian Champion, Tuesday, JuIy 31, 2001 fr DBn adCndaTutCutmr Important news about the August 4th weekend. To Our Valued Customers On thc August 4th weekend. we' il be complcting the iniegration in Ontario ut our products and services, our telephone and Internet banking services, as weIl as our branches int the new TD Canada Trust. This coipee n1 gaino teetr province, following the June 23rd integr-ation ni Northwcstcrnl Ontario, including Thunder Bay. Ail our branches in Ontario wilI open on Tuesday, August 7th, under our new brand naine, TD Canada Trust. The integration process wilI bring temnporary changes over the wcekend to som-e ot our operations. Here is what you can expeet on the weekend: For TD Bank customers, it wiII be business as usual. ID Bank branches wilI operate under their regular weekend hours and ABM, telephone 3nd Internet banking wilI be available 24 hours a day over the weekend. For Canada Trust customers, ail of our branches wiII be closed and you wilI be unable to aceess your Intemet banking until integration is completed during the weekend. But you can bank by telephone or withdraw funds from our ABMs 24 hours a day. Using Vour Access Card On The Weekend ID Bank customers can continue to use their existing Access Card". Canada Trust customers should have received a new TD Canada Trust Access Card by now. This weekend, you should carry both this new Access Card, and your current Canada Trust Accessard. The new card wilI be activated Saturday, August 4th. When this happens, your existîng PIN, EasyLine'~ Phoneuode- and EasyWeb'" password wiII ail be transferred automatically to your TD Canada Trust Aecess Card, and vour Canada Trust Accessard will be deactivated. If you try to use your Canada Trust AccessCard at an ABM or for an Interac* Direct Payment* purchase after that card has been deactivated, a message will indicate that "the accounit selected is not available'. If this happens, please try again using your new card. It's important that you carry both your old and new Access Cards on this weekend. If you haven't received your new Access Card yet, you can pick one up at your Canada Trust branch before the August 4th weekend. After The August 4th Weekend - Better Banking For You On TUesday, August 7th ail customers in Ontario will bc able to enjoy a greatly expanded branch and ABM network, and common telephone and Internet banking. Branches wilI open as TD Canada Trust, with a new look both inside and out. Our customers will be able to do EasyWeb Internet banking and EasyLine telephone banking, or bank at any Green Machine' ABM. And if' you travel to other parts of Canada, you can do your banking through TD Canada Trust, no matter where you are. After the weekend what will ot change due to the integration are our hours of operation - except to be extended at some branches, our service fees, and our commitment to building a better bank for you. We Appreciate Your Patience - And Your Business Bringing together our organizations is anything but simple. We will make mistakes. But we wilI move to correct any errors quickly, completely - and cheerfully. Following your integration weekend, you may experience some delays with both our in branch service and when banking by phone until we become familiar with our new procedures. We remain committed to retumning quîckly to the levet of service you've come to expect. If you have any questions, or if you feel we are not meeting your expectations, I urge you to caîl our TD Canada Trust Customer Information Line at 1-888-572-8924. Or visit your nearest TD Bank or Canada Trust branch before the weekend of August 4th, or that same TD Canada Trust branch after the conversion weekend. We appreciate your patience. And we also appreciate that you've chosen to do business with us, and we wilI be working hard to earn your ongoing loyalty by offering you the most comfortable banking experience in Canada. Thank you. Ed Clark TD Canada Trust SBANK EM CanadlaTrust *Trade-nark of ID Bank. N'Trade-mark of Canaida Trustco Mortgage Comnpny. *TD Canada Trust, icensed user ut Mark.