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High-level customer service important to Mercedes-Benz Continued from page 2 The new, upgraded location boasts many new features that they could have only dreamed about in the past. The facility is now home to one of the largest Smart Centre locations in all of Canada. "The Smart Car is a very unique and special car," he says. "It has been extremely successful with our eco-conscience customers." The facility has also seen many upgrades to help ensure customers receive the highest level of customer service. "Our service area now features 15 service bays, 12 technicians, an indoor delivery bay, a large winter tire storage area, a new expanded parts department and state-ofthe-art, new equipment." Le Roeye explains. "We also have a Mercedes-Benz authorized body shop to ensure we can look after all our customers' needs. There are no corners cut in our body shop, and only Mercedes-Benz replacement parts are used." The multiple showrooms have also received a facelift and expansion during the renovation process. "We are now featuring three showrooms ­ an upper showroom that holds 15 vehicles, a lower showroom that holds an additional 15, plus our Smart Car showroom that holds six. Our rooftop parking area also holds 75 vehicles which gives customers a chance to look at many different makes and models on the lot." Le Roeye attributes many factors to the success and growth of M-B Oakville including the 17 · OAKVILLE BEAVER Thursday, September 17, 2009 General Manager Mark Le Roeye (far right) with Mercedes-Benz Oakville Autohaus staff growth of the brand in Canada, the convenient Le Roeye adds. "Our long-term employees and location directly off the highway and the fact faithful customers have also played a major that Oakville's market place is obviously a great role in our success." place to do business with our type of product," It is very important for M-B Oakville to give back to the community that has treated them so well. M-B Oakville is a part of a dealership group that owns 14 dealerships. The owner is also a doctor who works at the Sick Childrens Hospital. "As a group we all contribute to the hospital in a substantial way," Le Roeye explains. "Locally, we also have an ongoing support with the Maycourt Club of Oakville, and recently we have begun to support the United Way of Oakville with our annual `MercedesBenz 10km Run' event that started this year." Mercedes-Benz has always been known for its product, style and value. "Mercedes ­ Benz has reduced the price on many of our models over the past couple of years, and in return we are attracting a new, younger clientele." "Some of our models are now priced very competitively with other competing brands" Le Roeye says. "We have definitely become more mainstream." Coinciding with the grand reopening, M-B Oakville is also launching the new 2010 EClass Sedan and Coupe. "It typifies the product that Mercedes has been bringing of late: it's stylish, powerful and economical. It's loaded with safety features and is known as one of the safest vehicles in the world." The price of this model was significantly reduced compared to the previous generation but many more features have been added. No dealership would be complete with out their pre- owned vehicles. "We have seen a tremendous growth in this department," Le Roeye says. "We focus on keeping MercedesBenz Certified vehicles, which are late model, low kilometers vehicles that have been serviced to be made as close to new as possible." Though the product speaks for itself, M-B Oakville prides themselves first and foremost in taking care of their customers. "It's always about the people ­ how they are treated by reception and service, and even when they are just walking around, it definitely makes a difference in how people perceive us." Le Roeye says that they do everything in their power to ensure customers are satisfied and this includes when they bring in their vehicle for service. Some of the extras customers receive include no-charge Mercedes Benz service loaners, shuttles to where they need to go, and a comfortable lounge with wireless internet and Starbucks Coffee for those who wish to wait at the dealership. "We also offer a valet service where we will come to the customer to pick up their car, rather than them bringing it to us." Like most companies, M-B Oakville sees a real need to stay on the leading edge of technology. "We invest a lot into our website, and it is a part of our success. We try to make the website as relevant as possible with a lot of information about our products. Consumers are definitely doing a lot of research online and we want to be as informative as possible." The dealership has also joined the millions of users of the social networking sites Twitter and Facebook to update customers about upcoming events and sales. Le Roeye concludes " I personally want to thank our customers, dedicated staff and our friends and partners in Oakville for all their support over the years. We have embarked on a major expansion and we fully expect to see more and more local consumers giving us an opportunity to earn their trust and their business" For more information about Mercedes Benz Oakville Autohaus call 905-845-6623, visit their brand new dealership located at 300 South Service Road West, or visit them online at www.m-boakville.ca. Congratulations Mercedes Benz Oakville Autohaus As you celebrate 50 great years in Oakville