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v wj j l ipa 5 j vy v last january we at bank of montreal and royal bank announced our proposal to merge 1 r lt since then wehave spent canadians mostwant to customer- service andour commitment to small business we believe you verymuch deserve sorhe straight answers tke purpose of this proposed merger is to build a better bank which will benefit aucanadians and small business to the new bank will do the following f t we will reduce service charges r we will rediiee personal banking package or plan fees by aminimum of 10 and we willlower other banking costs by reducing some service fees and eliminating some altogether f w will have more qualifiedcustomer service staff t we will have more qualified customer service people more people will mean more facetoface banking c j wewill r continue joservice rural canada t v j v we will ensure that no small town rural area or remote location will lose branch service as k result of the merger t jr we will hive a dedicated new bank fur small business tqv we will make 40 billion availableto small arid mediumsizedibusinessthis figure is double our current j- f w v f j combined lerfdingto this sector- we will create a new bank within a bank exclusively for small business with- j i r l so- f i is 7 c v 1 reducedturnover oeaccolint managers andmore lending decisionsmade locally r j t i we will increase branch access we wilpincrease our total number of staffed outlets from 2500 td6000 v u w v v and share those savings wit aw n v r m you have ouri pledgeon that kir j x v n custofriersiwe are sincerely determined to build a better bank for- all canadians si i tr v j t x s- 7 ii-v- 1 u vv i v 7 t v ta i t 1 v matthew w barrett r chairnianand chief executive officer f l bank of montreal c mam bank of montreal john e cleghorn j chairman and chief executive officer royal bank v l royal bank- i